Making a complaint about primary care services- We take complaints very seriously.
From 1 July 2023 patients who wish to make a complaint about primary care services in Devon should contact the local integrated care board (ICB), NHS Devon, for advice and signposting.
This includes GPs, dentists, opticians, and community pharmacy services.
In all cases NHS Devon will recommend a complainant raises their concerns or complaint directly with the healthcare provider: this is the organisation where the patient received the NHS service, for example a GP surgery or dental surgery.
NHS Devon will support patients and their representative with any concerns or complaints regarding primary care services in Devon, however, unless directly concerning the commissioning of the service will recommend any complaints are handled with the provider directly.
Contact details
- Telephone: 0300 123 1672
- Email: d-icb.patientexperience@nhs.net
- Post: Patient Advice and Complaints team, Pomona House, Edginswell Business Park, Oak View Close Torquay TQ2 7FF
Contact information can also be found on the One Devon website: www.onedevon.org.uk/contact-us/patient-advice-and-complaints/
If you would prefer to make a complaint directly to the surgery about the services we offer, please contact us by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.
Buckfastleigh Medical Centre
Bossell Road
Buckfastleigh
Devon
TQ11 0DE
Call: 01364 642534
